Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This is a solid and well-constructed organizer. My main issue with it is that it seems to be a magnet for pet hair. It requires frequent cleaning to keep it looking presentable.
I bought this Owleys organizer after seeing a friend rave about it. While it's not a miracle worker, it's definitely helped me keep my trunk neater. I do wish the material was a bit thicker, though. It feels a bit flimsy when it's full of heavy items.
After extensive searching, I found exactly what I needed with this product. Transitioning from a regular car to an SUV, I was worried about items in the trunk getting tossed around or visible. This organizer secures everything with a cover to prevent visibility and movement. It looks great, with a leather-like appearance and solid build. I’m very satisfied with this purchase. 🔥
This organizer is great for smaller items, but I wish the compartments were a bit deeper. My larger cleaning supplies don't quite fit upright.
This organizer is great for smaller items, but I wish the compartments were a bit deeper. My larger cleaning supplies don't quite fit upright.
Bought this organizer on a whim, and I'm so glad I did. It's helped me declutter my car and keep my trunk tidy. My only complaint is that the velcro that holds it together when folded isn't very strong. It tends to come undone if I bump it.
I'm happy with the quality of this Owleys organizer for the price. However, I wish it came in different colors to match different car interiors.
The organizers are easy to assemble, made from very sturdy material, and look beautiful. Initially hesitant about the price, I now find these organizers far superior to cheaper options. They are solid, durable, and easy to maneuver. The handles and plastic sides make lifting simple. They fit perfectly side by side in my vehicle and don’t shift while driving. There’s no unpleasant odor, just a pleasant new smell upon opening. I’m giving these organizers a full 5 stars for their quality and functionality.