Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love the Owleys trunk organizer! It's super easy to set up and collapse when I need the extra space
This organizer is spacious and holds a surprising amount of gear. I do think it would be more useful if the dividers could be moved or adjusted. That would give me more flexibility in organizing different sized items.
This organizer is a solid choice for keeping my trunk organized. My only minor complaint is that the fabric seems to stain easily, and I've had a bit of trouble getting some marks out completely.
appreciate the size and capacity of this organizer. It can hold a lot of items. It would be even more versatile if the dividers were adjustable, allowing me to customize the compartment sizes to fit my specific needs.
appreciate the size and capacity of this organizer. It can hold a lot of items. It would be even more versatile if the dividers were adjustable, allowing me to customize the compartment sizes to fit my specific needs.
I was skeptical at first, but this thing is surprisingly sturdy! It holds a lot more than I expected and keeps my groceries from rolling around.
I'm so glad I found this Owleys organizer! It's made my life so much easier and my car so much tidier! 😊
The quality is impressive given the price. I use it for my car’s towels and cleaning supplies. Living in a condo, I lack storage space, so this organizer helps keep my trunk looking tidy. The bar is handy for maneuvering the case in and out of the trunk.