Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Lightweight and straightforward to assemble and disassemble. Ideal for car storage. The quality matches the online pictures perfectly.
The Owleys organizer is well-made and looks great in my trunk.
I'm happy with this purchase. My trunk is much more organized now. But I do find that the organizer slides around a bit, even with the non-slip bottom. Maybe some velcro straps would help keep it in place better.
I like that it collapses flat when I don't need it. Easy to store!
I'm a sports enthusiast, and I'm always hauling around equipment for different activities. This organizer has been great for keeping everything organized and easy to access. My only suggestion would be to add some padding to the bottom for extra protection for delicate equipment.
Love that it folds flat when not in use. It's easy to store in the garage or under a seat.
Assembling this was a breeze. The quality is excellent, and it’s very sturdy. It holds all my cleaning supplies and towels with ease. The removable divider is a great feature as well.
Overall, this organizer is a great value for the price. It's sturdy and holds a decent amount of stuff. However, I wish it had a few more smaller compartments for things like pens, sunglasses, etc.