Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I'm enjoying using this trunk organizer so far. It's helped me keep things tidy. However, I wish the handles were a bit more reinforced. They feel a little flimsy when the organizer is full.
My trunk is now perfectly organized. This product is excellent and highly recommended! 💯
This is a great way to maximize the storage space in your trunk and keep everything looking neat and tidy.
It looks fantastic in my trunk. It keeps my few items neatly organized. I’d recommend avoiding heavy items or carrying it if it's heavily loaded.
Overall, this is a decent organizer. It does the job. However, I find that the material is a bit difficult to clean. Stains don't come off very easily.
This trunk organizer is a game-changer for anyone who’s obsessed with a clean car, like me. My friends are all jealous of my perfectly organized trunk. They always make fun of me for being so "extra," but this organizer is worth every penny!
I'm happy with how this organizer has helped me declutter my trunk. It would be even better if the handles were a bit more sturdy. They don't feel very secure when the organizer is full and heavy.
This organizer is a must-have for anyone who wants to keep their car tidy. 😊