Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
A masterpiece of organization. Everything in its place.
I'm a bit of a clean freak, so my car trunk usually looks like a showroom. This organizer has helped me take it to the next level. Everything has its place now. However, I do wish it came in a lighter color option besides black. My car has a light gray interior, and the black organizer sticks out a bit.
It's the perfect size for my tesla and keeps everything organized. The sturdy construction is noticeable right out of the box.
I was skeptical at first, but this organizer holds up well under heavy use. It's become an essential part of my daily commute
This organizer is a good size and holds a lot of stuff. However, I wish the dividers were removable. It would be nice to be able to customize the compartments a bit more.
This trunk organizer is pretty solid. It fits well in my compact car and holds a surprising amount of stuff. The compartments are deep and the removable divider is very handy. The construction seems durable, though I've only had it for a few weeks. The only downside is the Velcro lid doesn't always stay closed when it's packed full. Otherwise, it's a great organizer 🔥
This organizer is a good size and has a good number of compartments. My only suggestion for improvement would be to make the base more robust. It has a tendency to sag under the weight of heavier items.
As someone who likes to keep things clean, I appreciate how easy it is to wipe down this organizer. It would be even better if I could just toss it in the washing machine, though. That would be the ultimate in convenience for keeping it germ-free.