Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
As someone who likes to keep things clean, I appreciate how easy it is to wipe down this organizer. It would be even better if I could just toss it in the washing machine, though. That would be the ultimate in convenience for keeping it germ-free.
I was amazed at how much this organizer could hold! It's like a Mary Poppins bag for your car.
can't imagine my car without it now,so practical👍
This product is perfect. It cleaned up my trunk and is very well-constructed.
The dividers are adjustable, which is really handy. I can customize it to fit whatever I need to carry.
The best part is how it folds down when not in use. Saves so much space and is easy to keep handy for when I need it.
As someone who loves camping and outdoor activities, this trunk organizer has been a fantastic addition to my gear. It's incredibly durable and waterproof, making it perfect for storing all kinds of camping supplies. The fact that it's easily portable and folds compactly is a major advantage. Cleaning it is a breeze, which is essential after trips. Couldn't be happier with my purchase!
Like this organizer a lot. It's made a big difference in the organization of my trunk. My only minor complaint is that the velcro strap that holds it closed when folded isn't very secure. It comes unfastened pretty easily.