Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
It's effective and is protecting my furniture!
Top tier furniture protection!
Fantastic product! No more scratches from my cat 😊
Effective and look as advertised!
Effortless to put on. Since using them, the cats have stopped clawing at the sofa. In terms of appearance, the shiny sheets are visible, but only if you specifically look for them. Otherwise, they blend in and don't catch your eye. Not flawless, but effective!
I was initially hesitant to order these, but I needed a solution to prolong the life of our furniture. Our cat is relentless! I have to say, these seem to be working. You can see them, but it doesn’t bother me. They have adhered well, and she doesn’t seem to be tearing them up.
My cats have wreaked havoc on my furniture, so when I got a new couch, I decided to give this product a try. It works wonderfully! It's easy to apply, requires no pins, and has kept my couch looking brand new. I highly recommend it.
I purchased these protectors after my adhesive strips failed to deter my cats from scratching the furniture. These are fantastic! They are incredibly durable, and my cats' claws can't penetrate them. Being clear, they don't obscure the furniture's design and blend in seamlessly. Excellent value for the price. The size is perfect, covering the entire side of a bench effortlessly.