What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
My cat started using this scratching post right after I set it up. He enjoys batting the mouse on top and finishes each day with a good scratch. The size and height are perfect for him. Highly recommend! 💯
This post is exactly what my cats needed. It’s tall, durable, and easy to assemble. They’ve taken to it immediately.
Sturdy and substantial. My oversized cat started using it as I was still assembling it and continues to do so. He can even hang from it without it toppling over. Plus, it looks great!
My cats are huge fans of this tall scratching post—it allows them to stretch fully while scratching. We have two in our home to keep them entertained.
Assembly was quick and easy, and it performs much better than the old sisal rope scratchers I had. This one lasts much longer
My cat uses this scratching post several times a day. It’s perfect for stretching and scratching deeply. It’s worth buying—your cat will appreciate it.
We have a ragdoll who can almost reach the top of this post, and it’s tall enough for her to scratch and practice climbing. The quality seems good, so I’m hopeful it will hold up well.
I bought this tall scratcher six months ago, and it’s been a hit with three different cats. Although the top cover is starting to fray a bit, the sides remain intact. My 15-pound Tuxedo cat uses it daily, stretching and lounging on top. We’ve added a three-season room he adores, so I just ordered another. It’s incredibly sturdy, and only tipped over once during a leap, which was quite amusing 😂. I set it back up, and he climbed it correctly!