What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Took my dog on a road trip, and this seat cover handled everything: mud, fur, even a spilled water bowl hahaha. The extra pockets are super useful for storing bowls,treats,collars. Great buy for keeping my suv clean!
With two labs that shed like crazy, keeping the back seat clean used to be impossible. This Chevy Tahoe dog seat cover fits my car perfectly, covering everything while staying securely in place. The material is a lifesaver after rainy hikes and the mesh window keeps the pups calm since they can still see the front seats. No more sliding around or claw marks on the leather seats 🙏 A must-have for any pet owner who wants a clean, well-protected vehicle!
Two dogs, endless fur, and an SUV that still looks clean. This Tahoe dog seat cover is a game-changer. The installation took me about 2 minutes, and it stays put, even with constant movement. The scratch-resistant walls holds up well against sharp claws, and the quilted design looks nice in my car. Best part? No more struggling to vacuum hair out of the seats!! Highly recommended for anyone who loves bringing their pets along
Good quality, great coverage, and comfortable for my dog. The only issue is that the straps needed a little adjusting to get a tight fit, but once set, they hold well. The waterproof feature actualy works, I spilled water and just wiped right off. Nice how it keeps everything looking clean, even with a shedding dog. Would recommend it to anyone who wants to protect their back seats from daily pet messes.
Road trips just got way easier:) The non-slip backing of this Chevy dog hammock keeps everything in place even with a high-energy retriever constantly moving around... side flaps are a great touch, preventing fur and dirt from getting into the corners! Easy to install and even easier to clean, just a quick shake or wipe down are enough for me. Feels durable yet comfortable enough for long rides. Definitely worth it for keeping my SUV in good shape
Very well made and fits Tahoe backseat perfectly. The side panels keep doors from stains and scratches and the fabric feels tough enough. Actually sturdier than I expected
Takes seconds to install, doesn't slip, fits perfectly, and the pockets are great for keeping treats and leashes handy. Luna and I give this dog seat cover 5 stars 🐶
Solid coverage and quality material, but it's a little tricky for first installation.But once set, it stays in place and does a great job protecting the back seat. Definitely worth it for pet owners who take their dogs on frequent drives