Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great product overall! The childs teepee is quite spacious, easily fitting my two toddlers inside. They’ve turned it into their little fortress for various games. I appreciate the child-safe materials and the breathable design, which is crucial for indoor play. My only gripe is that the play mat could
I searched high and low for a childs teepee that would blend well with our home decor and still be fun for my daughter. This one exceeded my expectations! The natural materials give it a rustic charm, and the anti-slip legs ensure it stays put, even on our hardwood floors. It’s been a joy to watch her imagination run wild in her new favorite spot. Highly recommend for anyone looking for a quality teepee for their little ones.
A cozy and safe play area for kids. The assembly was a no-brainer and it’s surprisingly spacious inside. Absolutely love the design.
This childs teepee turned their room into a dreamland!!!
This childs teepee is spacious and comfortable, and my kids adore the independence it gives them in their little corner. The natural materials are a huge plus for us, as we try to avoid plastic toys. I also loved that it has side pockets that we use for storing coloring books, dolls, and teddies. Great and cute teepee! 100% recommend!
Best gift ever. Hours of fun and imagination in this childs teepee.
We are so happy with our purchase of this childs teepee! It’s spacious enough for my two kids to play together comfortably. The curtains can be closed for a cozy reading nook or left open for an airy play space. The quality is exceptional, and the fact that it’s washable makes it super practical. It’s definitely become a central piece in our playroom, and we couldn’t be more pleased.
This childs teepee has been a delightful addition to our home. It’s comfortably fitting my two kids along with a small arsenal of toys and books. They’ve spent hours in there, from playing pretend to cozy reading sessions. The material quality is top-notch, and setting it up was a breeze. My only slight disappointment is that, despite its generous size, it can get a bit crowded with more than two kids, especially older ones. A tad larger, and it would’ve been perfect.