What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This kids playhouse is a nice concept, and my kids like it. It’s easy to assemble and lightweight enough to shift around as needed. However, we’ve had issues with the stability on uneven outdoor surfaces. It’s perfect for indoor use but seems a bit wobbly outside. A decent play tent, but there’s room for improvement in terms of outdoor versatility and comfort.
I was looking for a childs teepee that was both safe and stylish, and this one ticks all the boxes. The natural wood poles and organic cotton make it feel luxurious, and I love that it’s vegan too! It’s easy to assemble and move around, so we can use it indoors during rainy days or take it outside for some fresh air fun. The windows are a cute touch, and my kids love peeking out of them during playtime.
This childs teepee is a game-changer! It’s beautifully crafted and adds a magical touch to our playroom.
Absolutely love this childs teepee! The design is adorable, and the materials are sturdy yet soft. My son uses it every day for playing and sometimes even napping. The storage pockets are a genius addition for keeping toys organized. Setting it up was straightforward, and I appreciate that I can wash everything in the machine. It’s definitely worth the investment for any parent looking to add some magic to their child’s playtime.
This childs teepee has been a game-changer for us! It’s the perfect retreat for my son, who loves having a space to call his own. He spends hours reading and playing with his toys inside. The assembly was a breeze, and I’m very impressed with the quality and stability. It’s a beautiful, well-made product that looks great in any room. An excellent investment for encouraging imaginative activities.
We got this childs teepee for our twins, and it’s been a fantastic addition to their play area. The quality of the pine wood and cotton is top-notch, and it’s versatile enough to move from indoors to the backyard easily, which is perfect for sunny days when they want to play outside. The curtains add a nice touch for pretend play too. However, it can be a little small for two 10-year-old kids. Solid 4 stars!
This childs teepee has a simple setup. It’s the perfect size for my two 4-year-old kids, and the curtains add a nice touch. They use it every day.
Bought this childs teepee as a gift and it’s been a huge hit! The materials are great and it looks SOOOOO CUUUUTEEE!!!! Very impressed!