What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This kids playhouse is a nice concept, and my kids like it. It’s easy to assemble and lightweight enough to shift around as needed. However, we’ve had issues with the stability on uneven outdoor surfaces. It’s perfect for indoor use but seems a bit wobbly outside. A decent play tent, but there’s room for improvement in terms of outdoor versatility and comfort.
I was looking for a childs teepee that was both safe and stylish, and this one ticks all the boxes. The natural wood poles and organic cotton make it feel luxurious, and I love that it’s vegan too! It’s easy to assemble and move around, so we can use it indoors during rainy days or take it outside for some fresh air fun. The windows are a cute touch, and my kids love peeking out of them during playtime.
This childs teepee is a game-changer! It’s beautifully crafted and adds a magical touch to our playroom.
Absolutely love this childs teepee! The design is adorable, and the materials are sturdy yet soft. My son uses it every day for playing and sometimes even napping. The storage pockets are a genius addition for keeping toys organized. Setting it up was straightforward, and I appreciate that I can wash everything in the machine. It’s definitely worth the investment for any parent looking to add some magic to their child’s playtime.
This childs teepee has been a game-changer for us! It’s the perfect retreat for my son, who loves having a space to call his own. He spends hours reading and playing with his toys inside. The assembly was a breeze, and I’m very impressed with the quality and stability. It’s a beautiful, well-made product that looks great in any room. An excellent investment for encouraging imaginative activities.
We got this childs teepee for our twins, and it’s been a fantastic addition to their play area. The quality of the pine wood and cotton is top-notch, and it’s versatile enough to move from indoors to the backyard easily, which is perfect for sunny days when they want to play outside. The curtains add a nice touch for pretend play too. However, it can be a little small for two 10-year-old kids. Solid 4 stars!
This childs teepee has a simple setup. It’s the perfect size for my two 4-year-old kids, and the curtains add a nice touch. They use it every day.
Bought this childs teepee as a gift and it’s been a huge hit! The materials are great and it looks SOOOOO CUUUUTEEE!!!! Very impressed!