What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Super cute and dries in no time,couldn’t ask for better!
Super handy outdoor chair for any outdoor activity. The frame feels sturdy without adding unnecessary weight, and the breathable fabric makes them comfortable for extended periods. They dry off quickly after getting wet, so no more dealing with damp seats. The foldable design allows for effortless storage, whether in the garage or the back of a car, taking up very little space. Highly recommended for those in need of a dependable, no-fuss chair for the beach, lake, or park
My new favorite beach buddy 🧡🩷💚 No more dealing with bulky outdoor chairs that sink into the sand. This one open up and folds in seconds, making it perfect for quick outings. I live near the beach and that’s just what I needed. It’s super lightweight but still feel strong when I sit in in it. But my fav part is the color. It’s so cute and looks amazing o
PERFECT for a weekend escape! We used these beach chairs daily during our trip, and they performed flawlessly. The quality is solid, with a solid frame and no flimsy parts. The frame is strong and I LOVE the color! They also dry super fast after getting splashed, making them perfect for beach environments. Plus, they fold up neatly, saving room for all your other essentials. Highly recommend!
Great for kicking back by the ocean without worrying about an unstable seat. The fabric allows airflow, dries fast, and is incredibly easy to clean. Exactly what was needed for a my beach outings!!
Solid outdoor chair for the cost! feels well-built , looks beautiful, and the folding system operates smoothly. I’m not sure about rusting of the frame but even for a season, I’m really pleased with this purchase
Love that this chair don’t sink into the sand like many other chairs do! They offer great support, are super comfortable, and sit at just the right height for soaking in the view. Ideal for long days at the beach with my dog. 5 stars
Excellent value for the price and very practical! This beach chair is light enough to carry without effort but still feel stable when sitting down. The fabrics appear to be quite durable, and the metal frame remains steady even on softer sand. A little more cushioning in the seat would make it even better for me but for occasional use they work wonderfully