What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I am thoroughly impressed with this car vacuum! It is incredibly powerful, yet compact and easy to store. The suction power is phenomenal, and it makes quick work of cleaning up pet hair and crumbs. The one-click dust removal feature is very convenient, making maintenance a breeze. The 40-minute working time is more than sufficient for a thorough car cleaning session. I also appreciate the eco-friendly materials used in its construction. This vacuum is worth every penny!
Amazing suction power! This vacuum rocks!🔥
This car vacuum cleaner is a solid product with excellent suction power. It has made cleaning my car so much easier and faster. The cordless design is a huge plus, allowing me to reach every corner of my vehicle. The battery life is decent, though I wish it could last a bit longer. The durability is impressive, and the advanced filtration system keeps my car interior really clean. Overall, it's a great product, but a slightly longer battery life would make it perfect.
I love how portable and powerful this vacuum is. The battery lasts long enough for a full clean and everything works well, but I wish there were more colors to choose from
This car vacuum cleaner is a lifesaver!!!! It's super easy to use and has amazing suction power. My car has never been cleaner!!!!
I recently bought this car vacuum cleaner and it's fantastic! The suction power is incredible, easily picking up dirt and debris from the car seats and floor. I love that it's cordless, which makes it so convenient to use without dealing with tangled wires. The battery lasts long enough for me to clean my entire car without recharging. The build quality is top-notch; the metal body feels very sturdy. The advanced filtration system is a game-changer, ensuring my car stays dust-free. Highly recommend this to anyone looking for a reliable car vacuum!
I'm really impressed with this car vacuum cleaner! It's super easy to use and the battery life is excellent – I can clean my entire Tesla on a single charge. The various nozzles are great for getting into all the nooks and crannies, and the blow and suction feature is a game-changer for cleaning cup holders and air vents. It picks up everything from crumbs to dog hair with ease. A fantastic tool for keeping the car clean! 5 stars!
this car vacuum is small and cordless, which makes it easy to maneuver inside the car. however, I wish the suction power was a bit stronger for pet hair.