Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This car vacuum cleaner is very efficient and well-made. The metal body ensures it's durable and can withstand frequent use. The transparent dust cup is a nice touch, allowing me to see when it needs to be emptied. The suction power is great, and the double filtration system works wonders in keeping the air clean. So yeah, it’s a great addition to my car care routine, I’m happy with it
Fantastic car vacuum! The double filtration system really makes a difference, and it's so easy to maintain. Highly recommend!
Really good, but I wish the battery lasted longer.
I am thoroughly impressed with this car vacuum! It is incredibly powerful, yet compact and easy to store. The suction power is phenomenal, and it makes quick work of cleaning up pet hair and crumbs. The one-click dust removal feature is very convenient, making maintenance a breeze. The 40-minute working time is more than sufficient for a thorough car cleaning session. I also appreciate the eco-friendly materials used in its construction. This vacuum is worth every penny!
Amazing suction power! This vacuum rocks!🔥
This car vacuum cleaner is a solid product with excellent suction power. It has made cleaning my car so much easier and faster. The cordless design is a huge plus, allowing me to reach every corner of my vehicle. The battery life is decent, though I wish it could last a bit longer. The durability is impressive, and the advanced filtration system keeps my car interior really clean. Overall, it's a great product, but a slightly longer battery life would make it perfect.
I love how portable and powerful this vacuum is. The battery lasts long enough for a full clean and everything works well, but I wish there were more colors to choose from
This car vacuum cleaner is a lifesaver!!!! It's super easy to use and has amazing suction power. My car has never been cleaner!!!!