What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
a great little car vacuum and easy to use. a useful purchase for the car and home to get rid of small debris or cat litter. I'm definitely a fan!!!
It is handy and light weight. Perfect tool for street dirt and crumbs. I use it once a week. This car vac is much more convenient than pulling the vacuum cleaner by the cord, etc.
This cordless vacuum has enough battery power to clean the entire Volkswagen Routan (including the trunk). Very happy with the purchase. I chose between other, cheaper models and can say this vacuum cleaner is worth the money.
this car vac is awesome! I really like the design, its very minimalistic and convenient to hold. I store it in my seat back pocket.
very handy and compact car vacuum cleaner! it takes literally a few seconds to empty the dust cup from dirt and dust. the vac charges from the usb port, but I use an adapter and charge it from the cigarette lighter. so I charge it while I'm driving, and when I arrive I can immediately vacuum the car to keep it always clean. thank you owleys !!
the quality is excellent and the delivery took only 3 days. this small vacuum fits comfortably in the hand and can clean even in the most narrow spaqces, especially under the seat and between seats.. I really like the hose nozzle with with the blowing function, use it to clean the vent
I gave it to my husband as a birthday present, and now he vacuums his car everyday lol... he really likes it so I'm happy with the purchase 👍
Delivered in just 3 days! As for the car vacuum itself, it works great, is very easy to use and fits comfortably in the hand. The only thing I didn't like is that dust container is transparent and all the dirt is visible...