Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
The suction is strong, very quick and easy to dump out the canister, and the cord reaches all throughout the vehicle. We are very pleased with this purchase. Thanks!
Great unit! Smaller than I thought, but perfect for cleaning out our vehicles. We have a Dalmatian and she sheds really bad, but this thing is wonderful in getting all that out. The attachments are a bonus and extremely helpful when cleaning the hard to reach areas. I highly recommend.
I am contented. This was a striking obtainment with a wonderfully superior quality for such a tiny little money paid. It's totally what I was assuming it would be. I just received it a couple of hours ago and made use of it at once. As a result of the try-on, I am really thankful and would advise to anyone!
I'm glad to have such a great stuff in my car. Yes, it is not a powerful as my home vacuum cleaner, however, it cleaned out all the dirt and dust accumulated over the past autumn and summer in my car
This little vacuum is the bomb! I just got a new car with black interior, so as you might imagine, I can see every little speck of dirt etc. Using this car vacuum, every speck quickly is taken care of. The cord is long enough to reach every part of my SUV, and the attachments are all useful for different areas of the car interior and floorboards. The filter is easy to remove and is replaceable with the free filter provided. There’s also a little brush included to help dust any debris getting caught in the filter.
You may also wash it by hand. The suction power of the vacuum is pretty strong and with the attachments, it makes the job even easier. I use the brush attachment to get my seats and areas with cat hair, and the hose type attachment for little cracks in the doors, console and between/under the seats. Using the vacuum without an attachment works well for my rubber floor mats as well as other areas. Finally, this vacuum, all the attachments, extra filter, filter brush and super long cord all fits neatly into the zippered canvas case. As a whole, this vacuum is something I love so much that I’ll be ordering a few more to give as Christmas gifts this year.
Love this vacuum! It's super easy to use in my car and picks up everything, even dog hair. The fact that it's cordless is a huge plus. Easy to charge and the filter cleaning is simple. Makes my car look great in no time!
Really handy for quick car cleanups. It's small, so it fits easily in my trunk. Suction's good, but I wish the battery lasted longer. Overall, pretty good for its size.
Despite the compact size, this vacuum cleaner packs a powerful suction that manages to clean up all the dirt, crumbs, and pet hair from my car with ease. The cordless design adds to its convenience, allowing me to reach every nook and cranny of my car without any hassle. The battery life is more than adequate for a thorough clean, and it recharges quickly. I highly recommend this vacuum to anyone in need of a quick car cleaning solution!