What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
PERFECT! I was really looking forward to your full black collection, and finally, I got it! I love my Hexy protectors, but I just fell in love with these! Thank you for my new favorite product!!
I bought these covers for car seats for my new SUV and couldn’t be more impressed. The multi-layer design is very durable, and I love that they’re eco-friendly. The leather feels premium, and the anti-slip bottom keeps them securely in place. They’ve been a lifesaver with my two kids who constantly spill things. Easy to clean and no stains or color marks on my seats. Highly recommend!
I bought two covers for car seats and two car seat back covers in all black. They look great in our Suburban! This company is wonderful. I’ll definitely be buying more from them! You won’t be disappointed!
These covers for car seats have been amazing for my vehicle! The waterproof feature is truly effective, protecting my seats from numerous coffee spills. The sturdy attachment with metal hardware and seat anchor keeps them stable even on rough roads. A great product I’d purchase again!
These covers for car seats are fantastic! They’re easy to install and fit perfectly in my car. The waterproof material is great for protecting my seats from spills. Thanks! I’m so glad I found this product and highly recommend it. Worth every penny.
I was unsure about getting these covers for car seats, not knowing if they’d really be non-slip. I was pleasantly surprised! They stay put perfectly and offer great protection for my seats 👍.
I was hesitant about the color for my black interior, but then saw these and thought it was a sign. Excellent quality! Elastic filling, rubber bottom, metal hardware. Looks super stylish in my car. Glad I ordered and will order again.
I recently bought these covers for car seats and am extremely happy with my purchase. They protect the seats from spills and stains and look great in my new car! The easy-to-clean design is perfect for handling messes from my kids, while the anti-slip back ensures they stay in place. I wash them with a wet rag, and they work perfectly. Highly recommend these covers for parents and taxi drivers!