What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I really like this Owleys cushion, but I wish it came with a carrying handle or bag. It would make it easier to transport between my car and office.
The memory foam in this cushion is great, but the cover feels a little cheap. It would be nice if it was made with a higher-quality, more durable material.
I've been using this cushion for a few weeks now and it's been great for my posture and back pain. My one issue is that it's a bit bulky. It takes up a lot of space in my car, which can be a problem if I have passengers.
Overall, I'm happy with this cushion. It's made a noticeable difference in my comfort level while driving. However, I find that it slides around a bit on my leather seats, even with the non-slip bottom. Perhaps a stronger grip material could be used?
This cushion is super comfortable and supportive, but I wish it came in more colors. The black is fine, but it would be nice to have some other options to choose from.
I really like this Owleys cushion! It's definitely helped with my back pain on long drives. My only complaint is that it gets a little warm after sitting on it for a while. Maybe a more breathable fabric would be a good improvement?
Honestly, this Owleys cushion is the best thing since sliced bread! I work from home and sit for hours, but this has eliminated my lower back pain entirely. I even take it with me when I travel – it's that good!
I love the support this cushion provides, but I wish it had adjustable straps to keep it in place more securely. It tends to shift around a bit during long car rides.