Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
It's a great seat protector! Looks nice inside a black interior
The quality of the eco-leather stands out and the backrest length is just right for full coverage. Perfect for regular use to shield your seats from everyday messes. It has not shifted during school drop offs or longer road trips with a 6-year-old in a car seat. The price is higher than basic protectors, but the appearance and materials are much better.
This works well beyond the usual seat cover! It's thick yet looks so gentle and pretty. The materials are great. It is a stylish choice for drivers who want practical coverage without the typical black, cheap looking accessory.
Finding a seat cover that looks good with white seats was harder than expected... But this White Hexy seat protector blends into the interior of our Tesla SO beautifully!!! It does not make the back row look cluttered, it's functional and the lower flap catches dirt from little sneakers. Amazing find and totally recommend for Tesla owners!
I was scared to get a white seat protector, but we have a white car interior so I gave it a chance. And it was totally worth it! The surface wipes clean easily with a few wet wipes. Why 4 stars then you ask? Only because I'd prefer wider coverage or maybe something like bench cover. Over than that, it's great.
My little one had mud on his shoes and I was able to wipe the cover off with a baby wipe and it looked brandnewagain. Easy to install and almost matched my seat color perfectly.
Highly recommend it! The openings in the cover align perfectly with the ISO latching connectors, and they fit securely. The material is sturdy and provides excellent protection for the car seat upholstery.
They work about as expected. They kinda are just slightly small for my seats. So I took a star off, but besides that I like them and they protect the seat from the car seat itself and any small spills or crumbs