What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
We’ve tried other dog car seats, but this one is by far the best. The three strong attachment straps keep it firmly in place, and the padding is top-notch. My Shih Tzu loves the soft mat, and I love that it’s easy to clean. It’s great for both front and back seat placement. I’m very happy with this purchase.
This car seat is almost perfect. It’s comfortable for my Pomeranian, and the foam padding is excellent. However, I found the setup a bit tricky at first. Once installed, it’s very secure and doesn’t move around. The eco-leather is a nice touch, and it’s great to know the product is vegan and sustainable. Just wish the instructions were a bit clearer.
My Terrier mix is very comfortable in this seat. Great purchase for pet owners.
Perfect for my Dachshund! Easy to install and the padding is great.
My Yorkie loves this car seat! It fits perfectly in the back seat of my sedan, and the straps keep it in place no matter how bumpy the ride. The material is high-quality and waterproof, which is perfect for rainy days. I appreciate the machine-washable mat for easy cleaning. Overall, it’s a stylish and practical accessory for pet owners.
The best dog car seat I’ve bought. Durable, stylish, and my pup loves it.
This seat fits my Pug perfectly. The removable mat is easy to wash, which is a huge plus.
I recently bought this dog car seat for my Chihuahua, and it’s been a game-changer. The eco-leather is soft and durable, and the high-density foam keeps my pup cozy during long drives. I love that it’s non-slip and attaches securely with multiple straps. The removable soft mat is a great touch and makes cleaning super easy. It’s also vegan and sustainable, which aligns with my values.
Absolutely love this dog car seat! It’s made traveling with my puppy so much easier and safer. The wide and comfy sides make her feel secure, and the non-sagging foam ensures she’s always comfortable. I also love that the mat is machine washable, making maintenance a breeze. Highly recommend this to anyone with a small dog.
This is the best dog car seat I’ve found. It’s perfect for my Bichon Frise. The seat is spacious, and the padding is great. I appreciate the waterproof feature, especially since we often go to the beach. The mat is easy to remove and wash. An excellent product that I highly recommend!!!!
My Poodle loves this car seat. The three attachment straps keep it securely in place, and the foam padding is incredibly comfortable. It’s also very easy to clean with a damp cloth. I love that it’s sustainable and made from eco-friendly materials. It’s been a fantastic purchase for our road trips.
My Maltese enjoys every car ride now. The seat is very comfortable and sturdy.
This car seat is amazing for my Cocker Spaniel. It keeps him secure and comfortable during our rides.
Fantastic product! My dog feels safe, and it’s super easy to maintain.
This dog car seat is fantastic! My French Bulldog feels secure and comfy in it. The eco-leather is soft yet durable, and the high-density foam is perfect for long rides. The three straps keep it securely in place. I also love the vegan and sustainable aspects of this product. It’s worth every penny.
I’m thrilled with this dog car seat. My Cavalier King Charles Spaniel fits perfectly, and she seems very comfortable. The seat is well-padded and the eco-leather looks great. The machine-washable mat makes it easy to keep clean. It’s also very secure in the car, which gives me peace of mind. Highly recommend!
This dog car seat is a lifesaver for our road trips. Comfortable and secure.
My Chihuahua feels so safe now!!!
My Chihuahua loves this seat! It’s cozy and easy to clean.
I'm super impressed with this dog car seat! It's been perfect for my little schnauzer. The seat is snug and safe, giving her a great view while keeping her secure. The eco-leather is not only stylish but also a breeze to clean. The removable cover is an added convenience, especially being machine washable. The color and design fit beautifully with my car's interior. It's comforting to know it's vegan and safe for my car. This booster seat has made our road trips much more enjoyable for both of us!! 5 stars!