What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I put my pup in this when we go riding in our UTV. It keeps him secure and prevents him from sliding around. Very sturdy and simple to set up. Getting him in and out is easy thanks to the quick-release clips. Cleaning it is a breeze; a quick rinse with a hose does the trick!
I got the medium size for my Husky, and it fits her well. It keeps her from stepping on her little human brother while still giving her enough space to stand, sit, or lie down. She could escape if she wanted to since it isn’t too high-sided, but she seems content chilling in the car seat. Adjusting and installing it was straightforward, and it will definitely help keep her secure on long journeys.
We recently adopted a puppy and wanted him to ride comfortably and securely instead of on our laps. I love that it connects to the car's seatbelt! Our Marley Bear enjoys it, and so do we.
My dog has always disliked car rides, but during a recent 1000-mile road trip, she would peek out the window and then settle into this seat, finding comfort in it. Occasionally, I lower it so she can stay close to me. I added some carabiners to extend the seatbelt strap, which I swapped out for a sturdier one. This way, she can rest her head on the console for extra comfort. Overall, I’d definitely recommend this brand. I previously had another one that I didn’t even use due to disappointing quality. The straps that loop around the headrests aren’t top-notch but they do the job. It fits perfectly in my 2020 Toyota RAV4 hybrid without any overhang. I feel confident it's safe for her, and as I mentioned, it really calms her down.
Sturdy and easy to maintain. Car stays clean from dog hair and grime. My dog is safe, not wandering around the vehicle, separated from passengers but still cozy and having her own space. The height is just right for her to peek out the window while keeping her in place. Looks stylish and fits in any car.
Setting it up was simple, and I love the adjustable straps that help achieve a snug fit.
This pet seat is incredibly simple to set up, and my dog appears so cozy while we drive. Everything is adjustable with ease, plus it has numerous pockets for treats and other essentials. The construction feels solid, ensuring safety for my furry friend. I highly recommend it! 🐾
I just got this pet car seat, and it has completely changed how we travel! The craftsmanship is impressive, featuring robust materials that ensure both comfort and safety for my furry buddy. Its design is chic and practical, fitting seamlessly in my vehicle while keeping my pet securely harnessed.