What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My bulldog really enjoys it; it helps him feel much more secure during our travels.
This is just what I needed to keep my dogs apart while driving. I bought two so they could have their own space and be comfortable without bothering each other. I was initially nervous, but it works flawlessly. I added a blanket for each seat, and they were content. They could nap without disturbing one another, which also helps with fur control. We took a three-hour drive to Maine, and they were perfectly fine. Highly recommend!
I highly recommend this pet car seat to anyone seeking to enhance their pet's safety and comfort while traveling. It’s a fantastic investment that gives me peace of mind knowing my furry friend is secure during our outings!
I have a one-year-old Australian cattle dog who despises car rides and often gets car sick. This car seat was a breeze to assemble and keeps her contained, reducing her movement in the back. On our few trips so far, she’s only been sick once, and it was much easier to clean up since it was all contained in the car seat rather than spread throughout the backseat.
These car seats are well-made, easy to set up, and simple to clean. My dogs don’t always stay in their designated areas, but that’s more of a training issue on my part. I’d like to find something to place between their seats to prevent them from climbing over each other.
I opted for the medium size, and my dog has plenty of room to move around and lie down comfortably. I’m still fine-tuning the length of the seatbelt harness; it's either too long or too short, but I’ll keep adjusting it. Assembly was a breeze, and the instructions were clear.
Our beloved pug, 16 lbs, fits perfectly! Great dog car seat!
We adopted a new dog and needed a reliable way to transport her safely. After reading reviews, we decided on this product, and we use it all the time now. It’s easy to switch between cars, and the strap gives her enough room to sit, stand, or lie down comfortably without being able to escape. We added a towel (and later a foam bed) for extra grip, comfort, and warmth. I would definitely buy this again and recommend it to others—very satisfied with this purchase!