What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I’m really impressed with the quality of this booster seat. It’s well-made, comfortable, and keeps my dog safe during car rides. The safety leash is just the right length, and the seat is easy to install. The storage pockets are a nice touch too!
This booster seat is fantastic! My dog used to get anxious during car rides, but now she’s much more relaxed. The seat is plush and comfortable, and the safety leash keeps her secure. It was easy to install, and the cover is easy to wash. I’m very happy with this purchase!
I’m very impressed with this car seat! It’s well-made, comfortable, and keeps my dog safe during our drives. The safety leash is just the right length, and the plush fabric is a nice touch. The seat is easy to clean, which is important for me.
A must-have for pet owners who travel! The seat is incredibly soft and cozy, and the safety leash keeps my dog secure without restricting her too much. The installation was a breeze, and the whole thing is easy to clean. Couldn’t be happier!
This pet car seat is perfect for our adventures! The plush fabric and high-density sponge make it so comfortable for my dog, and the safety leash keeps her secure. The seat is easy to install, and the storage pockets are very convenient for keeping her toys and treats organized.
What a great product! It’s incredibly well-made, and my dog loves it. The seat is soft and cozy, and the safety leash keeps her secure while still allowing her to look out the window. It was easy to install, and the removable cover makes cleaning a breeze.
This dog seat is everything I was looking for! It’s cozy, secure, and fits perfectly in my car. The high-density sponge makes it comfortable, and the safety leash gives me peace of mind. The storage pockets are a nice addition, too. Definitely recommend!
My Yorkshire Terrier, who’s about 10 pounds, absolutely loves this car seat! It’s the perfect size for her, and she enjoys being able to look out the window while still feeling safe. The cushion is super soft, and I appreciate how easy it is to install and clean.