What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I really love the style, color and size. I do think this can be used as a car seat in the vehicle as well. It’s definitely made very, very well. The straps to put over the shoulders are very durable. This will be used for my 11lb kitten, to take him to get pictures with Santa. I didn’t want him to panic in a hard shell carrier, as that’s what I use when he goes to the vet. This will help him feel more relaxed, like he’s taking a vacation lol. It has the clip inside, which I can then use to strap him in safely with his leash/harness. Overall I love it.
This has everything for the car and the convenience of unbuckling and taking with you anywhere you go. Nicely made but the straps need to have a more secured stitching. The lining comes out for cleaning convenience. Overall, all in one cute puppy purse.
This pet car seat carrier is absolutely amazing. I’d give it 10 stars if I could. The materials are high quality. It feels so soft and plush inside. My Broly climbed right inside and made himself comfortable. I have no doubt every car ride will be nothing less than satisfactory.
KoKo obsessed and approved. Owley’s my KoKo’s new best friend for the cold weathers. The Sherpa lining does well in keeping her warm. Four- in -One bag as style and functionality. Not sure of the price yet. So far it’s giving high quality. High value. Let’s see how long it with stands time and wear and tear for true value. Excellent item.
I like that this Dog Carrier by Owley’s doubles as a carrier and a car seat though I would not make this the permanent car seat. As a dog carrier, this is a big and bulky bag. My Chihuahua mix pup weighs 11 lbs and this bag is much larger than he is.
love it!! the best carrier bag I've tried, looks awesome and warm
I was a little worried about my dog jumping out, but the safety leash inside the carrier keeps him secure.
This carrier is perfect for taking my dog to the vet or on errands. He feels safe and secure, and it's so much easier than trying to walk him on a leash in crowded places.