What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I really love the style, color and size. I do think this can be used as a car seat in the vehicle as well. It’s definitely made very, very well. The straps to put over the shoulders are very durable. This will be used for my 11lb kitten, to take him to get pictures with Santa. I didn’t want him to panic in a hard shell carrier, as that’s what I use when he goes to the vet. This will help him feel more relaxed, like he’s taking a vacation lol. It has the clip inside, which I can then use to strap him in safely with his leash/harness. Overall I love it.
This has everything for the car and the convenience of unbuckling and taking with you anywhere you go. Nicely made but the straps need to have a more secured stitching. The lining comes out for cleaning convenience. Overall, all in one cute puppy purse.
This pet car seat carrier is absolutely amazing. I’d give it 10 stars if I could. The materials are high quality. It feels so soft and plush inside. My Broly climbed right inside and made himself comfortable. I have no doubt every car ride will be nothing less than satisfactory.
KoKo obsessed and approved. Owley’s my KoKo’s new best friend for the cold weathers. The Sherpa lining does well in keeping her warm. Four- in -One bag as style and functionality. Not sure of the price yet. So far it’s giving high quality. High value. Let’s see how long it with stands time and wear and tear for true value. Excellent item.
I like that this Dog Carrier by Owley’s doubles as a carrier and a car seat though I would not make this the permanent car seat. As a dog carrier, this is a big and bulky bag. My Chihuahua mix pup weighs 11 lbs and this bag is much larger than he is.
love it!! the best carrier bag I've tried, looks awesome and warm
I was a little worried about my dog jumping out, but the safety leash inside the carrier keeps him secure.
This carrier is perfect for taking my dog to the vet or on errands. He feels safe and secure, and it's so much easier than trying to walk him on a leash in crowded places.