What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I was a little worried about my dog jumping out, but the safety leash inside the carrier keeps him secure.
This carrier is perfect for taking my dog to the vet or on errands. He feels safe and secure, and it's so much easier than trying to walk him on a leash in crowded places.
I'm obsessed with the seashell pattern! It's so unique and cute. Everyone always compliments me on this carrier.
I really like this Owleys carrier! It's stylish, comfy, and my pup seems to enjoy it. My only complaint is that the shoulder strap isn't as padded as I'd like. It can get a bit uncomfortable after a while, especially if you have a heavier dog. Maybe Owleys could consider adding more padding in future versions?
This Owleys carrier was a Christmas gift for my cousin and her Shih Tzu. They both adore it! The carrier is stylish, comfortable, and the Shih Tzu loves being carried around in it. My cousin says it's made traveling with her dog so much easier, and she's gotten tons of compliments on the cute seashell pattern.
Love the color and the design! It doesn't even look like a typical dog carrier, which is a plus. My dog seems comfortable in it, and it's easy to carry around.
My brother's dog is a rescue and has some anxiety issues. He was hesitant to try a carrier, but I convinced him to give this Owleys one a shot. He was surprised by how much his dog liked it! The carrier is calming and secure, and it's made a big difference in their daily walks and outings.
This carrier is perfect for short trips and errands. It's lightweight and easy to carry. However, I wouldn't recommend it for longer journeys, especially if you have a larger dog. It might get a bit cramped and uncomfortable after a while.