Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This carrier is a great value for the money. You get a lot of quality for a reasonable price. I'm very impressed with Owleys!
My best friend was struggling to find a good carrier for her anxious chihuahua, so I surprised her with this one. It's been a game-changer! Her dog actually seems to enjoy being in it now, and it's made traveling so much less stressful for both of them. Highly recommend!
My grandpa's poodle loves being carried, so I got him this Owleys carrier for his birthday. He was thrilled! The carrier is soft and comfy, and he enjoys peeking out the window. Grandpa wishes the shoulder strap was a bit wider for more comfort, but overall, they're both happy with it.
My dog is a senior and has trouble walking long distances. This carrier has been a game changer for us! We can still go on walks and enjoy the outdoors together. 😊
This carrier is surprisingly lightweight, which is a big plus for me. My dog isn't tiny, but it's still easy to carry him around in this.
My daughter's chihuahua was terrified of fireworks, so we decided to try this carrier as a safe space for him. It worked like a charm! He felt secure and snuggled inside during the loud noises. The carrier is also great for everyday use – my daughter takes him everywhere in it now.
This carrier was a thank you gift for my dog walker, who has been amazing with my pup. She absolutely loves it! It's stylish, functional, and her own small dog enjoys it too. It's a great carrier for anyone who needs to transport their furry friend in comfort and style.
Owleys really nailed it with this carrier. It's everything I was looking for and more. My dog loves it, and so do I!