Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Saw this carrier and knew I had to get it for my friend's new puppy. It's been a great way for her to socialize the puppy and take him on outings safely. The carrier is sturdy, well-made, and the puppy seems to enjoy being inside. My friend's only complaint is that it could use a larger storage pocket.
Finally found a carrier that my wriggly dachshund can't escape from! It's secure and the material is breathable, which is important for her.
I'm so glad I found this carrier! It's made taking my dog out and about so much more enjoyable.
Got this Owleys carrier for my sister's new puppy, and it's been a hit! The little guy loves being snuggled up inside, and my sister says it's made vet visits so much easier. She's especially happy with the cute seashell pattern – it matches her style perfectly!
If you're looking for a stylish, functional, and comfortable dog carrier, look no further! This Owleys bag is the best. 👍🏼
Bought this Owleys carrier for my parents' aging terrier, who has trouble walking long distances. It's been a blessing! They can now take him on walks and outings without worrying about him getting tired. Plus, the carrier is lightweight and easy for them to handle.
My dog used to hate being in carriers, but he actually seems to enjoy this one. Maybe it's the comfy padding or the peekaboo window – who knows?
The shoulder strap is really comfortable, even when I'm carrying my dog for a long time. It's also adjustable, which is great.