Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Our growing pup can be pretty strong during walks so finding reliable gear was important. This setup handled pulling much better than expected and gave a lot more confidence during busy morning walks. The leash has a comfortable grip that does not dig into your hand after thirty or forty minutes outside. Another nice detail is how lightweight the harness feels while still giving good support across the chest area. The black design hides dirt well, which matters a lot after trips to the park or hiking trails. The portable bottle has become a regular part of weekend outings because it makes quick water breaks simple and mess free. Everything about this set feels practical for real pet owners who spend a lot of time outdoors with their dogs. Thanks.
Love the sleek black design. My dog gets excited the second this harness comes out of the closet haha
such a cute and useful set for daily dog walks and quick errands around town!! the materials are sturdy and the matching accessories make everything feel nice!
Really happy with how lightweight the entire set feels while still holding up well with an active dog. The materials clean up fast after muddy walks and the hardware feels sturdy!
Camping trips became much easier with this setup !! The portable bottle is handy during trail breaks
Finally found a matching dog walking set that actually works well instead of just looking nice online. The collar has a strong closure and stays in place even with a dog that constantly shakes and rolls around in the grass. Walks downtown have been a lot calmer because the harness gives much better control without rubbing under the legs. The included bottle has been a lifesaver during warmer afternoons since water is always easy to carry now. Friends at the dog park have already asked where this set came from because the black color looks so clean. The leash length also feels just right. Totally recommended!
Absolutely love this set 🐾🖤
This set ended up being one of the smartest purchases made for a recently adopted rescue dog. Getting all the essentials together in one package saved time and made sizing much easier. The harness adjusts quickly and does not slide around when the dog gets excited around squirrels or other pets. Road trips have been smoother because the water bottle clips easily onto a bag and does not leak in the car. There is also enough padding on the harness to keep the dog comfortable during longer outdoor adventures. What really surprised everyone here was how durable the stitching feels compared to many pet store brands. Daily walks, muddy trails, and even beach trips have not caused any issues so far:)