Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Perfectly matching dog accessories set!!!
This dog walk set was bought for a stubborn French Bulldog that usually hates wearing harnesses lol but there is zero complaints after the second walk. The fit feels secure without restricting movement, and the quality feels much better then expected.
Great quality and easy to use just wish the bottle was a little bigger
Picked up this walk set a few weeks ago for a very energetic Lab mix and it has been getting used every single day. The harness feels secure without being stiff, which made longer walks around the neighborhood much easier on both the dog and the handler. One thing that stood out right away was the leash because the bungee section really softens sudden pulling. Evening walks feel safer too since the reflective details are easy to spot under street lights. The water bottle turned out to be more useful than expected during trips to the park and weekend hikes. Nothing in the set feels cheap or flimsy even after rain, dirt, and plenty of rough use. Really impressed with how thoughtfully everything was put together.