Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Bought this mainly because most matching dog sets look cute online but feel disappointing once they arrive. This one actually exceeded expectations once everything was unpacked. The harness fabric feels thick and durable without being too stiff, and the neoprene lining seems comfortable even during longer walks downtown. Really appreciated that the leash carabiner has a locking mechanism because energetic dogs can twist regular clips loose over time. The included bottle turned into the favorite part of the whole kit during summer walks at the lake. The bright orange color looks exactly like the photos and the stitching has stayed intact after weeks of daily use. Even the packaging felt more premium than expected... Totally recommended
this ended up being a great upgrade for weekend trips with my lab. the collar closes quickly and and the whole setup feels thoughtfully made. love the color too!!! so refreshing!
No more mix-and-match struggles, everything syncs perfectly!
Finally got a dog set for hiking that doesn’t look mismatched... The bottle is surprisingly useful during longer park visits and the metal hardware feels much more reliable than plastic clips. Amazing quality!
Three dogs in the house means dog gear usually gets destroyed pretty quickly, but this set has held up surprisingly well. The metal hardware feels heavy in a good way and none of the clips feel flimsy or cheap. Evening walks around the neighborhood are a lot easier now because the reflective strip on the leash catches headlights really well. One thing that stood out right away was how comfortable the collar lining feels compared to stiff nylon collars. The bottle and silicone bowl became a regular part of park days since carrying a separate water dish used to be annoying. Even after getting tossed in the trunk every day, nothing has started fraying yet. Friends with larger dogs would probably appreciate how secure the harness attachment points feel.
morning walks got a lot easier with this set. leash has a really comfortable feel in hand and the harness stays in place much better than the older ones tried before
Picked up this walk set before a weekend trip to Asheville and it ended up being the thing everyone at the brewery patio asked about. The harness feels much sturdier than the usual pet store options and the leash has enough stretch to make longer walks easier on the shoulders. Really liked the magnetic collar buckle because it clips shut fast without wrestling a wiggly dog. The water bottle came in handy more than expected during hikes and road stops. Everything matching actually makes a difference because it looks clean instead of pieced together from random brands. After a few muddy walks the fabric still cleaned up nicely with a damp cloth. Definitely feels designed by people who actually spend time outdoors with dogs.
All-in-one convenience for road trips with the pup 🐶🚗