What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This doggie seat for car is the best on the market. Don’t waste money on cheap ones from Amazon. This one offers unparalleled protection. My dog spends hours in the back, and my seats still look new. If you care about your car, this is the one to get.
Got this doggie seat for car for my puppy and am so happy with the purchase! Keeps my car spotless.
This doggie seat for car fits beautifully in my 2016 Honda Accord. The material is top-notch, and the zippers work perfectly. The side panels should have been centered with zippers on each side for better protection. Love the enclosed design idea, just not perfect yet.
🤎 Happy with my doggie seat for car purchase, thank you 🤎
Upgraded to the new Travel Buddy Mk. II and am glad I did. As someone always on the go, the portable design is impressive. It’s compact, lightweight, and fits easily in my bag. The three straps on the back fit perfectly. Overall, it’s the same size and design as the first Travel Buddy I bought a year ago. Extremely satisfied and highly recommend this hammock.
Truly impressed with this doggie seat for car’s build. Sturdy walls, convenient pockets, and portable design. Cleaning is easy with a damp cloth and lint roller. Thank you!
This doggie seat for car is of top quality 🔥
Just received my Travel Buddy II Doggie Seat for Car from Owleys and couldn’t be more pleased! It's an upgrade from the original, with better zippers and carrying handles. Installation was easy, and it prevents my Beagle from jumping into the front seat. The quality is top-notch, and the waterproof material is better for muddy paws and wet fur. Owleys understands what dog owners need. Five stars from me 👍