What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We tested this seat belt for 2 dogs during a week-long camping trip and it held up through dirt, rain, and all kinds of motion... The material is very sturdy! It was easy to adjust so our corgi and husky both had room to move comfortably. Love that the hardware feels heavy-duty too, you can tell it’s made for strong pullers. It attaches quickly no fussing with harness loops. For frequent travelers with multiple dogs, this setup is a winner!
Works perfectly and feels super durable
this double dog seat belt gives real peace of mind when traveling. the fasteners feel solid, and I like how the elastic prevents harsh pulls during sudden stops
So easy to use and feels super sturdy ! Llove it !!
This seat belt for 2 dogs made long drives so much less stressful 😍 Our beagle and spaniel ride together without getting in each other’s space thanks to the Y-shaped connector. The bungee portion gives them room to move but prevents hard tugs. Even after hours on the road, they stay calm and comfortable. It clips right into my car’s buckle — no extra parts needed. Great safety upgrade for anyone who takes their dogs on road trips.
Absolutely love this double dog seat belt! It’s such a relief knowing both dogs are restrained safely while still comfortable. The straps are thick but soft, and the elastic absorbs any sudden movement. My car has leather seats, and this doesn’t scratch or leave marks. The two tethers keep my dogs apart just enough to prevent play fights in the back. Super convenient to switch between vehicles too. Feels like real peace of mind on every drive. 👍
My terriers stay secure the whole ride with this seatbelt, thanks 😍
Best dog seat belt I’ve ever bought