What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Using this dog car seat belt for quick errands and weekend drives has been a game changer for keeping my two pups secure. It fits easily in my small SUV, though I wish the adjustable range went a little longer for my taller shepherd. The clips are strong and the reflective stitching helps when getting them in after dark. It keeps them from jumping into the front seat, which used to be a huge problem. Simple design, sturdy build, and good peace of mind. Dropping one star only for limited length options.
Does the job well for my poodles though I wish the straps were just a bit longer. Anyways installation was easy and the materials feel high quality:)
Love how this dog car seat belt keeps my huskies from climbing up front. The flexibility in the straps gives them freedom to move while keeping me focused on driving.
This dog car seat belt is sturdy and easy to use. Works well for both my dachshund and lab mix, though when they both try to sit on the same side, the Y-split gets a little tight. The elastic stretch really helps soften stops and turns, so they don’t jolt forward. Installation took under a minute — perfect for busy mornings. The quality stitching gives confidence it’ll last a long time. Lost one star because the clasp could rotate more freely, but still an excellent value overall.
No tangles, no chaos, no stress for me! Totally recommend
Simple design that works great for quick drives to the park. My beagle pair can sit side by side comfortably, though it took some adjusting at first.
As someone who drives mountain roads often, this double dog seat belt has been amazing. The elastic gives just enough stretch so dogs aren’t jerked during sudden turns. I like that both tethers are attached to one point — keeps the seat neat and organized. My corgi pair can sit, lie down, or switch sides without getting tangled. The zinc alloy hooks feel durable, not flimsy like cheaper ones. It’s become a permanent part of my car setup. Can’t imagine traveling without it now.
Keeps both dogs comfy and safe during long drives ❤️