Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
There are two golden retrievers here, so pet hair is basically part of the decor. This glove has been handy for quick cleanup on dog beds, curtains near the patio door, and the favorite armchair where both dogs sneak naps. The electrostatic fabric picks up loose fur without needing batteries, sticky paper, or a loud vacuum that makes the dogs leave the room. It also feels cushioned inside, not flimsy or scratchy like some cheap pet gloves. The reinforced edge gives it a more durable feel, and it has handled several rinses without changing shape. For heavy shedding days, it is not a replacement for deep vacuuming, but it is great for daily maintenance.
Pet hair on fleece blankets used to be a pain but this helps lift a lot of it before laundry day!
Bought the Swooper mainly for the back seat of a Subaru because the dog rides there after hikes and leaves short tan hair stuck in the fabric. A regular lint roller filled up way too fast, and the vacuum never got the little hairs out of the seams. This glove did better than expected with short strokes, especially when used in one direction across the seat. It is small enough to keep in the door pocket, so cleaning before passengers get in is actually doable. The fit is snug on larger hands, so someone with very big hands may notice that, but it still works fine. The reusable design is the best part since there are no sheets to peel off and toss.
Two cats, one white sofa. This is the only thing that actually works... My cats don't mind the mesh side either — they purr when I groom them!! Thanks!
Works amazing on my car seats. I keep one in the center console. Takes 30 seconds to de-hair the backseat. Should have bought the 2-pack:)
Two cats in a small apartment usually mean there is fur on everything, but this glove has made quick cleanups much easier! It grabs the hair instead of just pushing it around which is what happened with a couple cheaper gloves from the grocery store. It works especially well on couch surfaces, pillows, and the cat tree where the vacuum attachment is annoying to use. Rinsing it takes just a few seconds, and most of the fur comes off in one clump. The glove feels thicker than expected and the stitching around the edge has not started curling or fraying. Nice little tool to keep near the living room instead of dragging out a lint roller every day!
Works nicely on my car seats and dog car seat cover
Actually works wonders with just a few swipes!