Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
It’s easy to assemble and durable. As someone with a larger build, I find it comfortable. The cushion offers excellent support. What I particularly appreciate is the carrying bag - it’s the ideal cot!
In our household, we have a group of women. At 40, it's tough getting up after sleeping on the ground. We bought these cots for our camping adventures. We tested them for the first time last week, and they were incredibly comfortable. For us older folks, getting up is much easier now, making hikes enjoyable. I wake up without aches, and they're a great size for restless sleepers.
Setting this up was incredibly simple. It unfolds easily, and you just place the cushion on top for an instant sleeping solution. When you’re done, it folds right back up. It’s spacious enough for an adult and claims to support up to 500 lbs. I can’t verify that claim, but it held up fine with 200 lbs. The frame remained stable while in use, but it could tip over if bumped hard enough when empty since it’s lightweight. This makes for a good extra bed for guests; it’s not luxurious but certainly adequate for a night or two.
I had some difficulties with my order, but the seller was proactive in reaching out to help resolve the issue. Because of their commitment to customer service, I’m updating my review. I truly appreciate their effort to make things right.
The bed is quite comfy and a bit heavy, but it folds down to a compact size. I enjoy using it for relaxation on my country house terrace. It feels solid and stable..
Robust and cozy—purchased two of these!
This is lightweight and simple to store. I grew tired of snoozing on my balcony chair, so I decided to get this. Now, it’s the go-to spot for everyone. It’s machine washable and doesn’t occupy much room. I weigh 235, and it supports me perfectly. I love it
Folds up neatly. When assembled, it provides ample space for my 6' teenager to sleep well. The mattress is cozy, and the frame feels robust.