What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great color, comfort, user-friendly design, breathable fabric, easy to clean - everything you could want! And the pillow! Best purchase ever! 10/10
I took two of these on a four-day camping trip, and they were super comfy for us. I actually prefer them over an air mattress. They’re much more comfortable, in my opinion, and it's easier to get up since you’re elevated off the ground compared to the air mattress we used before. I do wish there were more pockets, so I’m taking off one star for that.
I got my cots delivered last night. I set one up right in the living room and laid down. It felt fantastic! Weighing 238 lbs, I didn’t hear a single creak from it. The grey color is nice too. I opened up the mattress and was really happy with how it felt and fit. Overall, it seems like a solid product that’s simple to assemble and disassemble. It stores away easily and feels well-made - strong and supportive with great construction.
Setting it up is a cinch—just unfold! It’s comfortable and seems sturdy enough to serve as a spare bed, all while being budget-friendly.
This bed is super comfy, lightweight for transport, and quick to set up or take down. At 5’4”, I sleep perfectly well on it. I’d say it can support someone up to 220 pounds. The small pocket is handy for my phone, wallet, or even a water bottle when I get thirsty. Highly recommend!
This coat is quite comfy and made from quality materials. It's great for guests, but it's not meant for two adults. I thought my girlfriend and I could share it due to its size.
This lounge chair is fantastic! It feels like having a full bed while camping. It’s a bit on the heavier side and larger, so it's not ideal for hiking, but if you have it in your camper or vehicle, it’s amazing. It offers full-sized lounging with solid support and a comfy blanket. I absolutely adore this—it makes me feel like royalty while camping. Highly recommended!
I’m absolutely thrilled with this cot! It matches the pictures perfectly; the mattress has a nice thickness and sets up effortlessly. It’s very stable and doesn’t slide around at all. My son loves sleeping on it because of how comfy it is. Plus, it was quite affordable and definitely worth the investment.