What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This organizer transformed my messy trunk! Everything from groceries to camping gear stays in place. Love the solid black look – it blends right in with my car. The lid is a great feature for keeping things secure. Folding and unfolding it is a breeze. Really happy with this purchase!
Got this black trunk organizer and it's pretty decent. Keeps all my stuff like tools and sports gear from sliding around. Folding it is easy, but it feels a bit lightweight. Good for keeping things tidy, though.
Nice organizer of a great big size. Fits perfectly for my car and all trunk stuff. I will definitely buy more.
This trunk organizer from Owleys is an excellent product! It's the perfect size for my trunk and it's sturdy to handle everything from grocery bags to heavy tools with ease. It's evident that the material is high quality, the inner material is super easy to clean and the leather feels durable. All in all, this organizer has effectively resolved my trunk clutter issues, and I can't recommend it enough!
This trunk organizer is a mixed bag for me. On the plus side, it has a sleek design, and the black color fits good with my car's interior. The folding feature is also handy for when I need the extra space in my trunk. But I didn't receive any instruction with my order and it was a little difficult to assemble at first. Why don't you guys just add a printed manual to the box? Let it be your field for improvement. Four stars.
I purchased this trunk organizer in December and I am impressed with its functionality and quality. It's the perfect size for my small car trunk and provides ample storage space to store car tools and other items. The removable divider is a great feature, and I love that it's collapsible so I can easily store it away when not in use. The materials seem durable so I hope it will last for a long time. 100% recommended 🤩
its a good organizer of a compact side. how ever I am not sure it will hold heavy items .
LOVE it!!!