Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
JUST THE RIGHT SIZE FOR MY TRUNK ORGANIZATION
Fits perfectly in my trunk and is easy to set up. Holds grocery bags and other items without moving due to rubber on the bottom.
Well packaged with no damage. Very sturdy and roomy. Even held 4 12-packs of soda on top without collapsing.
All my "junk" is now hidden and organized. No loose items rolling around in the trunk.
Was curious about sturdiness. Arrived feeling strong and durable. Easy setup, holds more than expected. Customizable compartments. Fits well in the back of my SUV. Love the design and colors. Will buy again when needed.
Got this to organize my dog's things in the car. Perfect size with room to spare. Magnetic lid keeps everything in place. Great for dog parents or groceries.
Keeps everything contained and the lid provides a neat look. This trunk organizer is perfect.
Portable and folds up, but I wish the Velcro aligned better.