Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great for my van, especially for grocery pick-ups. Everything fits, making it easy to carry in one load.
Just what I needed to organize work items in my car trunk.
The organizer is great sewn, has durable Velcro straps, and the size is perfect! I ordered one for my husband as a gift in a new car, he’s absolutely happy :) :) Now we ordered a second one as a gift for our friends, they really liked it too. Plus it is easy to clean, dirt is washed off with wet tissue. So I would definitely recommend it both for your own car and for a present.
Bought for my fiancé’s truck to keep it organized. He loves it and finds it easier to keep track of his fishing gear.
Easy to open and stays open. Plenty of space for everything in my car. Keeps my dog supplies organized, which is great as a dog walker.
too small for our needs :(
I’m satisfied with the purchase. Truly a well-made and good-looking trunk organizer. The size is just what you want - it’s roomy but not huge. Even in a small ford mustang trunk it fits and looks just fine.
Great product for car organization. Fair price and sturdy. Highly recommend.