Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
veeery pleased with my order! this organizer is very convenient and has a cute minimal design, just what I needed for my new car:) arrived in 3 days
I'm happy with my purchase.The size is perfect for my trunk and its capacity is impressive.I also appreciate the quality of the material - it's durable and easy to clean.Overal, this trunk organizer delivers on all fronts. It's practical, functional, and well worth the investment. Thank you owleys.
This organizer is just what I needed! The larger size is a perfect fit for my SUV, and the capacity is excellent, holding everything from grocery bags to sports gear neatly and securely. It's super sturdy, holding its shape even when it's packed with heavy items. And when I don't need it, it folds away neatly, taking up minimal space. This is a practical, well-thought-out product that has greatly improved the organization of my trunk. Thoroughly impressed and highly recommended 👍👍👍
If you have a larger vehicle and need extra storage, this trunk organizer is a great choice. However, I wish it had more compartments for better organization of smaller items.
Great organizer for cars! The removable divider is a great feature that allows me to customize the organizer to fit different items depending on the situation. It doesn't slide on the floor and stays in place during car rides, so I can be sure my trunk stays neat and organized. Love it!
Not as sturdy as I was expecting.
I bought the Hexy Black Trunk Organizer last month and I am extremely happy with my purchase. The organizer is very spacious and is easy to store and organize my belongings in the trunk. The handles also make easy to carry from and to my garage, while the foldable design allows for quick storage when not in use. I appreciate the sleek black design that looks quite modern. I am overall pleased with the store and can highly recommend this Trunk Organizer.
I purchased this trunk organizer for my son for Christmas and he seems to be pleased with it. The organizer looks very good and high-quality and fits great in the trunk of his car.