What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Sturdy and well-made. It fits my two cats in the car comfortably with plenty of room. They seem to enjoy it! 😻
I purchased this crate for my 16-pound Miniature Schnauzer, and it fits perfectly. It’s well-constructed and folds flat, unlike my previous one. I love the dual openings on both the short and long sides. It fits his standard bed comfortably, making him feel right at home.
I purchased this crate for a road trip with my 35-pound puppy, who will grow to 60-70 pounds. It was incredibly easy to assemble, even with my arthritic hands! The design is excellent, and it snaps together effortlessly.
This pet crate is quite impressive—high-quality, easy to set up, and folds neatly. I was in search of something slightly more compact, but overall, this product is excellent.
Our Golden Retriever puppy felt at ease with this crate right away. The large openings helped her acclimate quickly, and the ventilation is excellent. It’s durable, easy to fold, and keeps her feeling part of the action even with the flaps zipped up.
It worked well initially, but my dog eventually found a way to break out of it. I loved its appearance and portability, so I might consider buying another one from Owleys.
I got this crate for my apartment to use for my cat during maintenance and inspections. It’s easy to set up and store, and my cat loves playing in it. I feel confident she’s secure and comfortable. I might even set it up permanently in my future home because she enjoys it so much!
I like the way it looks. Easy to move and assemble! I highly recommend it!