What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Our puppy Cookie outgrew his previous soft crate. He adjusted quickly to this new one, showing no signs of fussiness. He didn’t dig up his blanket or throw out his toys, which was a pleasant change from his old crate.
We got this crate to make it easier for our disabled dog. The multiple opening options are incredibly useful. It’s well-built and reasonably priced. It’s also perfect for traveling!
This crate has been fantastic for us. We used it for our 50-pound Border Collie and our 70-pound Labrador. While traveling and camping, they quickly adjusted, stretching out comfortably. I even used it in our van, and they seemed quite at ease.
I initially considered returning this crate because it was a bit tricky to fit in my car. However, once it was in, it proved sturdy and held my dog comfortably while looking great too.
The crate is robust and made from high-quality materials. It fully expands in under five minutes. The mesh design ensures excellent ventilation while being durable and lightweight. It's easy to carry and comes with a convenient storage bag.
I usually dislike crates, as they make me sad seeing dogs confined. However, I needed one for my Chihuahua’s surgery. This crate is perfect—easy to open and close. It makes me feel comfortable leaving my dog inside. I appreciate how portable it is without hassle.
These crates are very durable and offer ample space for an average-sized cat. They’re well-made but can be a bit challenging to set up and take down. They’re best carried by hand as they’re a bit too bulky for most carts. I appreciate their sturdiness, though I’m not a fan of the assembly process.
This soft crate is excellently built, reliable, and offers great value for the money. The padding is a bit thin for my older dog, but I got a large size to fit her bed comfortably. She’s getting used to it, and it fits perfectly in my sedan’s passenger seat. The construction, zippers, and see-through flaps are top-notch. Highly recommended!