Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love how sleek this looks in our Expedition 👍Not just practical but stylish with that eco-leather finish. Carrying capacity is impressive, handled a mix of grocery bags and cleaning gear without buckling. The setup is quick, and folding flat when not in use keeps the trunk flexible. Rubber feet do their job and stop any sliding. It’s rare to find something both good-looking and tough
The handles are strong enough to carry inside when loaded, which saves a lot of trips. Looks premium compared to cheaper trunk organizers I’ve seen.
Fits perfectly in the Expedition’s trunk and doesn’t budge. Gives peace of mind knowing everything has its place on long drives
This trunk organizer fits like it was made for my Ford Expedition!!! The compartments are roomy enough for emergency gear, groceries, and blankets without looking bulky. The removable divider came in handy when hauling a big bag of dog food — just pulled it out and had one large space. The non-slip base really locks it down, even on winding roads. Materials feel tough and water-resistant, so muddy boots haven’t left stains. Worth every penny for anyone who wants their cargo area tidy.
finally some order in my trunk!! love it!
holds heavy items without tipping or sliding, looks nice, cleaning it is simple too — just a quick wipe and done. recommended
Helps with clutter but could be bigger for my needs
This organizer makes family trips way less chaotic 😍 The kids’ toys, snacks, and even a blanket all have their own place now. On sharp turns and sudden stops, everything stays put thanks to the grippy bottom. It’s roomy but not bulky, so luggage still fits alongside. Sturdy handles mean moving it in and out of the garage is painless. Easily one of the most useful accessories for an Expedition