Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Makes packing less stressful👍
Used it for beach trips — towels, sunscreen, and snacks stayed sand-free and in one spot. Nice bonus that it doesn’t have any weird plastic smell.
This organizer transformed the back of the Expedition into a neat space. Two compartments make sense — one side for kids’ stuff like toys and juice boxes, the other for grocery bags. The magnetic closure keeps things covered and out of sight, which helps deter prying eyes when parked. It doesn’t slide around even when braking suddenly. Removing the divider for bulkier gear is simple. It feels designed with families in mind.
Nice for groceries, though handles could be more comfortable
Does a great job keeping tools and emergency gear secure. Would have loved some smaller side pockets, but otherwise reliable
Been using this trunk organizer for Ford Expedition on grocery runs. It folds flat when not needed, which makes it easy to keep tucked away. The lid magnets close securely but sometimes snap a bit too quickly, giving off a slight rattle. Handles are strong, so carrying it inside with bags is no problem. Holds quite a bit, but an extra small pocket or two would be nice. Still a solid upgrade from juggling bags rolling around in the back.
Keeps the cargo area neat without taking up all the room. Love how it looks like part of the interior rather than a bulky add-on!
Good for organizing daily essentials, though I wish the sides were just a bit taller.