What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Kept gear safe during rainstorms, zero leaks thanks
Fits the bed well, though installation took longer than expected. Once secured, it’s been reliable through rain and wind and works as described
I like that this hard rolling cargo cover locks up tight so I can leave camping gear in the bed overnight now worryng about it! Plus it adds a layer of confidence when parked in public lots!
super quick to roll back when loading luggage then seals up firmly for the drive. lightweight but clearly durable!
overnight at a mountain trailhead, temperatures dropped, and dew tried to settle but this F150 hard rolling cargo cover kept everything secure. Rolling back to grab the cooler was effortless and silent. fit right into my 5.5-foot bed dimensions without needing adjustments. material stayed rigid in the cold, no signs of warping or flex. looks refined from the rear, not bulky, just blends with the truck’s lines. road-worthy performance and refined finish in one strong package!!!
Great roll-up tonneau cover! Roll-up is quick to handle, gives full access instantly. The construction feels downright robust, panels don’t flex, clips hold tight even on washboard roads. Rain didn’t seep in during a downpour Sunday night, so cargo stayed clean and dry, sooo convenient instead of using the rugs. Installation took me under 20 minutes. It adds a clean look that blends right with the truck!
сamping gear often clutter the trunk, but this keeps everything packed neat and dry! the rolling mechanism is slick, it slides back with one hand and stays put while loading. it feels sturdy, no worry about leaks when parked overnight in light drizzle. setup went without fuss and fit my 5.5-foot bed like a glove. you can tell all the parts are built to last and meant for real use, not just looks. totally recommend!
Strong build yet super easy to use—exactly what I needed!