What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Looks festive and cute but my cat tried to paw at it a couple of times. Once she got used to it though it stayed on and looked adorable
This little lace collar made our pumpkin-themed photoshoot a hit. The cotton lace is airy, so our cat didn’t seem to overheat, even under lights. The adjustable ribbon ties allowed us to tighten it just right without stressing her fur. It held up through a mini trick-or-treat walk and got lots of compliments from neighbors. One thing: the pumpkin lace pattern is more delicate than expected, so if your pet is super playful, keep an eye out. Still, can’t resist how cute she looked in it!
Such a sweet little touch for Halloween photos! 🧡
Lovely lace detail looks so pretty
This was a hit during our neighborhood’s pet parade. The design is elegant, subtle, and perfect for Halloween without being gaudy. It stayed in place even when my pup got excited and ran around. The breathable fabric kept her comfy in slightly warm weather. The only small drawback: the ribbons are a little long on the largest size, so trimming or tying extra might help. Still, thumbs up for bringing festive flair! 👍
great find for those who want to add a festive touch for their fur babies😍 the lace is soft against the neck and doesn’t rub or irritate. adjusting it is simple and it sat nicely on her. I think it’s best for indoor parties or gentle walks rather than outdoor but idk. love how the pumpkin lace gives that Halloween vibe without being over the top. will probably use it next year too
The Halloween pet collar gave just the right amount of seasonal style without looking too costume-like. Easy to tie, comfortable, and surprisingly durable.
The lace detailing is adorable and really stands out in photos. My pup wore it to a fall family gathering and everyone asked where it came from.