What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Solid backpack with hydration design. One minor drawback is the water resistance, which I haven't had the chance to fully test yet. Additionally, the backpack has a few too many ties and pulls, which can be a bit cumbersome.
Worked really well. The water reservoir is a great design, kept us hydrated, and the cap for the nozzle was great in the dust. Highly recommend.
I used this backpack for two multiple-day festivals. I loved the dust cover for the mouthpiece and how durable the bag was. It kept water cold in the blazing heat for up to two days. There's a lot of storage space, and the mesh skinny pocket was great for hiding my phone to avoid pickpockets.
Wore this on a bike ride in the Grand Canyon. I added a bit of ice to the pouch, and it not only kept my back cooler in the hot Arizona sun, but also provided cool drinking water throughout the day. No leaking. Worked great.
Works great for me since I'm in the sun most of my shift at work. I just use four sixteen-ounce water bottles to fill it up and put it in the deep freezer. By the time I get to work, it's somewhat unfrozen in the Las Vegas heat. Comfortable to wear, and twisting it to get water is easy.
The pack fits well, and the storage is just right for my daily walks to the river. A great water pack! Easy to drink from.
I'm a beginner hiker and needed a water pack for a tough hike where I knew I'd need my hands free. Filling it the first time was tricky, and I spilled some water, but once you get used to it, it's completely worth it. Great price compared to others. Glad I purchased this.
I used this backpack for the first time in a marathon, 26.2 miles with a new backpack. I didn't use the water package or straw and took them off. I carried keys, a cell phone, sport bars, a wallet, and other items. It didn't bounce or bother me at all while running. Though I must say, I run at a pace of 11 to 13 minutes per mile, which makes it a long time. Had no bad issues. Very comfortable.