We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation! Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Ideal for hiking, running, cycling, climbing, music festivals, and more, this hydration backpack is a perfect companion for outdoor adventures with family and friends.
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Adore this backpack. I use it for commuting to work, long runs after work, weekends, and long bike rides. It's just the right size with plenty of adjustment options, and it doesn't move when I run.
I needed a bag for a music festival, saw this one, and went for it. I had low expectations, but this thing exceeded them all. The bag is decent quality, super lightweight, and breathable. The chest straps are quality, and the arm straps are wide enough that they never dig in. It has a built-in whistle and a removable waist fanny pack. The bag survived a 13-hour festival, countless mosh pits, and tight crowds without leaking a drop.
I like that my invalid husband can get water for himself day or night. It saves me a lot of steps back and forth. The large bag holds a good amount of water, though the backpack has too many ties and pulls.
Solid backpack with hydration design. One minor drawback is the water resistance, which I haven't had the chance to fully test yet. Additionally, the backpack has a few too many ties and pulls, which can be a bit cumbersome.
Worked really well. The water reservoir is a great design, kept us hydrated, and the cap for the nozzle was great in the dust. Highly recommend.
I used this backpack for two multiple-day festivals. I loved the dust cover for the mouthpiece and how durable the bag was. It kept water cold in the blazing heat for up to two days. There's a lot of storage space, and the mesh skinny pocket was great for hiding my phone to avoid pickpockets.
Wore this on a bike ride in the Grand Canyon. I added a bit of ice to the pouch, and it not only kept my back cooler in the hot Arizona sun, but also provided cool drinking water throughout the day. No leaking. Worked great.
Works great for me since I'm in the sun most of my shift at work. I just use four sixteen-ounce water bottles to fill it up and put it in the deep freezer. By the time I get to work, it's somewhat unfrozen in the Las Vegas heat. Comfortable to wear, and twisting it to get water is easy.