Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The pack fits well, and the storage is just right for my daily walks to the river. A great water pack! Easy to drink from.
I'm a beginner hiker and needed a water pack for a tough hike where I knew I'd need my hands free. Filling it the first time was tricky, and I spilled some water, but once you get used to it, it's completely worth it. Great price compared to others. Glad I purchased this.
I used this backpack for the first time in a marathon, 26.2 miles with a new backpack. I didn't use the water package or straw and took them off. I carried keys, a cell phone, sport bars, a wallet, and other items. It didn't bounce or bother me at all while running. Though I must say, I run at a pace of 11 to 13 minutes per mile, which makes it a long time. Had no bad issues. Very comfortable.
Perfect for cycling! The adjustable straps and breathable materials make long rides much more enjoyable 😌
I wish the storage compartments were a bit larger. Yes it is comfy, but I had trouble fitting all my gear in the pockets. Still, it’s a solid choice for staying hydrated on the go.
This hydration backpack is perfect for my hiking trips! The adjustable straps ensure a comfortable fit, and the breathable mesh back keeps me cool. I love the multiple storage compartments for my phone and keys. Definitely worth the investment!
Totally love how comfy it is!
I really like this hydration pack for my runs, but the bladder was a bit tricky to fill the first time. The valve is leakproof, but filling the bladder without spilling was a challenge. Overall, it’s a good backpack with a minor inconvenience.