What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I took this cooler with me on fishing trips to store fish with ice. It works just fine, no leaks, tight lid - no smell. Thank you
Works as advertised and keeps drinks cold for days! We also use it as a chair, very comfortable! Totally recommended 👍
This ice chest impressively keeps ice frozen for 4 to 5 days. I purchased it specifically because it fits perfectly in the back of my 2-door Wrangler, and I was pleasantly surprised by its performance.
During our 8-day road trip, we brought along this cooler and were impressed by its performance. Despite only adding ice, it managed to keep raw meat fresh for a remarkable 3 days! Even when left in the hot car for most of the journey, it maintained its effectiveness. Overall, we found it to be a great value and are very pleased with our purchase.
All great but I thought it would be smaller
I have yet to test out this cooler, so I cannot provide a review on its performance. However, upon initial inspection, it appears to be well-crafted and thoughtfully designed. I am looking forward to putting it to the test during my upcoming trip to Canada in June.
Our experience with this cooler has been fantastic. It is versatile enough to handle our cold drinks, grocery runs, and even extra supplies like milk. As full-time campers with a small fridge in our camper, the cooler serves as a great supplement for us. We previously owned a 45Qt Yeti which was too large, heavy, and didn't hold ice any longer than our old Coleman. This cooler we purchased perfectly fits our requirements without taking up excessive space or being too heavy due to its smaller walls while still effectively keeping items cold and maintaining ice integrity.
Purchased this cooler specifically for our ATV, and it fits perfectly while keeping everything cold as promised. Ideal for Honda Foreman owners, my boyfriend and I can both comfortably fit without feeling cramped like with other larger coolers. The flat front design also ensures it is not uncomfortable on your back when leaning against it.