What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great addition for overnight outdoor trips. The car air bed inflated quickly and gave plenty of support through the night without sagging. Nice quality and thickness.
Inflates in no time and feels quite cozy
got it for fishing weekends with my girlfriend and we loved sleeping on this car bed. inflated in minutes and rolled back up easily
used this car mattress during a road trip with my dog and it was a lifesaver!! no more awkwardly leaning against the seats, it actually felt like lying on a bed. we both felt very comfy. the mat is well padded, the fabric is soft and it seems to handle pressure without losing air. I was also impressed by how fast it inflated! just about 3 minutes I think. for road trips or camping trips, this thing is golden!
Totally recommend! During a long trip across the Midwest, this inflatable car mattress saved me a couple of hotel stays. It fits into the back of our Toyota without fuss, and once set up it feels like a real bed. I slept through a rainstorm in total comfort while parked at a campsite. Loved how compact it rolls up, barely took any space with all my luggage. Fabric feels tough and not flimsy at all. Worth every penny for those who like to improvise on the road!
Perfect for camping nights, held air perfectly
Stopped at a rest area on a cross-country trip and set this up in minutes. Slept like a charm, no air loss at all. Ideal for long-distance drivers needing quick rest
Bought it mainly for camping weekends by the lake and it’s been a great addition to my gear. This car air bed is really comfortable and holds air nicely. Plut very easy to stow away when heading home and it doesn’t eat too much trunk space. It can be surprisingly spacious for two people with enough firmness that you don’t roll into each other. The pump is another nice touch, especially that it connects to the car. Truly improved my car-camping nights!!