What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Needed something to use in the back of my car during work trips and this car bed did the job well. Inflation and deflation take just minutes, which is great when arriving late. It feels sturdy and the seams don’t leak, though I wish it has pillows instead of a pad blanket. Cleaning is simple with a quick wipe down. Length was fine for me but could be short for taller passengers. Still, it’s a convenient car air mattress for drivers on the go
Brought this along for a music festival, and it was the best decision. The car air mattress transformed the hatchback into a sleeping pod, way more comfortable than pitching a tent on rocky ground. Didn’t lose any air despite the constant in-and-out use all weekend. Inflation was quick, and packing it up was even quicker when it was time to head home. The suede-like finish feels nice on the skin and keeps bedding in place. Definitely recommend to anyone who camps or festivals often 👍
Really handy during long drives when pulling over for naps. The fabric feels tough, and the seams held air all weekend. Exactly what’s needed for spontaneous travel stops.
Slept better in my car than I ever thought possible lol
Exactly what I needed for long drives.Compact and comfy.
Tested it during a weekend hike when a motel wasn’t available nearby. The car air bed was comfortable, but too small for my car. Setup was quick, and packing it down in the morning was straightforward. The surface is soft and easy to wipe clean, which came in handy after muddy shoes brushed against it. A solid choice for overnight car sleepers, just be sure to check the dimensions properly before you order.
Good quality but a little tricky to fit in my smaller sedan
Used it while traveling with my dog, and it worked out perfectly. The car air bed kept the back flat so she didn’t slide between the seat gaps. Fabric held up surprisingly well against claws, just a little surface scuffing after a few days. Pump inflates it fast and quietly, which didn’t scare the pup. It doubles as a nap space for me when stopping at rest areas. For pet owners, it’s a smart buy ❤️