Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Best purchase for my kids’ playtime! They absolutely love their new teepee, especially the cozy curtains and storage pockets.
My kids love their new teepee! It’s spacious enough for them to play together comfortably, and the included play mat is a nice addition for extra comfort. Setting it up was straightforward too!!!
My little one’s new favorite spot! The teepee is easy to set up and feels incredibly safe with its eco-friendly materials.
This teepee exceeded our expectations! It’s spacious, easy to assemble, and the breathable windows are a nice feature. The fact that it’s machine washable makes it a practical choice for busy parents.
I searched high and low for a teepee that would blend well with our home decor and still be fun for my daughter. This one exceeded my expectations! The natural materials give it a rustic charm, and the anti-slip legs ensure it stays put, even on our hardwood floors. It’s been a joy to watch her imagination run wild in her new favorite spot. Highly recommend for anyone looking for a quality teepee for their little ones.
I’m impressed with the craftsmanship of this teepee. It’s sturdy yet lightweight, making it easy to transport outdoors for playtime in the garden. The natural materials give it a charming aesthetic 😍
We got this teepee for our twins, and it’s been a fantastic addition to their play area. The quality of the pine wood and cotton is top-notch, and it’s versatile enough to move from indoors to the backyard easily, which is perfect for sunny days when they want to play outside. The curtains add a nice touch for pretend play too. However it can be a little small for two 10-year old kids. Solid 4 stars!
Love the quality and design but it’s quite heavy.