Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great quality and super cute in person! It’s lightweight and easy to carry. Would have given five stars if the mat was thicker.
this is a play tent with a simple setup. It’s the perfect size for my two 4-year old kids, and the curtains adds a nice touch. They use it every day.
This teepee tent has been a game-changer for us! It's the perfect retreat for my son, who loves having a space to call his own. He spends hours reading and playing with his toys inside. The assembly was a breeze, and I'm very impressed with the quality and stability. It's a beautiful, well-made product that looks great in any room. An excellent investment for encouraging imaginative activities.
This indoor tent is a child's dream come true!Easy to set up, and its design is both beautiful and breathable.An instant favorite in our household✨
This kids playhouse is a nice concept, and my kids like it. It’s easy to assemble and lightweight enough to shift around as needed. However, we’ve had issues with the stability on uneven outdoor surfaces. It’s perfect for indoor use but seems a bit wobbly outside. A decent play tent, but there’s room for improvement in terms of outdoor versatility and comfort.
Best gift ever. Hours of fun and imagination in this baby tent.
bought this playhouse tent as a gift and it’s been a huge hit! the materials are great and it looks SOOOOO CUUUUTEEE!!!! very impressed !
This pop up tent kids turned their room into a dreamland!!!