Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This indoor tent is a child's dream come true!Easy to set up, and its design is both beautiful and breathable.An instant favorite in our household✨
This kids playhouse is a nice concept, and my kids like it. It’s easy to assemble and lightweight enough to shift around as needed. However, we’ve had issues with the stability on uneven outdoor surfaces. It’s perfect for indoor use but seems a bit wobbly outside. A decent play tent, but there’s room for improvement in terms of outdoor versatility and comfort.
Best gift ever. Hours of fun and imagination in this baby tent.
This playhouse tent is spacious and comfortable, and my kids adore the independence it gives them in their little corner. The natural materials are a huge plus for us, as we try to avoid plastic toys. I also loved that it has side pockets that we use for storing coloring books, dolls and teddies. Great and cute teepee! 100% recommend!
bought this playhouse tent as a gift and it’s been a huge hit! the materials are great and it looks SOOOOO CUUUUTEEE!!!! very impressed !
This pop up tent kids turned their room into a dreamland!!!
A cozy and safe play area for kids. The assembly was a no-brainer and it's surprisingly spacious inside. Absolutely love the design.
Absolutely in love with this teepee!!!! It’s not only an adorable addition to our backyard but also a perfect indoor sanctuary for my kids. It comes with a play mat and it’s breathable which is great for hot days. I'm particularly impressed with how easy it is to fold and store away. My children have a blast and I see many years of use ahead!!!!